Only applicable for Singapore Orders.
If you are not completely satisfied with your online purchase you may return it to us within 7 days of purchase and exchange, subject to stock availability, for another product of equal or greater value.
If you chose to exchange for a higher priced product you will need to pay the difference.
Products purchased on Sale, Promotion, or Manufacturer's Closeouts are final and non-returnable and non-exchangeable.
We will process a refund only if the returned product is found to be defective and cannot be replaced or repaired.
Any item being exchanged must be unused and in its original condition and packaging.
Please follow the steps below for online returns :
Send an email to [email protected] with your invoice attached and reason for exchange and returns.
Our customer service officers will contact you within 5 business days of your return request. They may request further information/ pictures to access your request, then send an email of confirmation once the return is approved.
Please do not return any item(s) before receiving a return confirmation email.
Please note that currently all returns postage will be paid by the sender.
All returns and exchanges via the GRINDWORKS Online Store are to be shipped to the address below.